CGS uses Helpdesk to manage the software or license problems, inquiries and feature requests reported by its dealers and customers. This web portal provides many benefits:
- Support issues are processed and resolved quickly and efficiently
- Up-to-date list of support issues and their current status
- Helpdesk is available 24/7 and very easy to use
Every support issue is stored as a ticket in Helpdesk and processed as soon as possible by the CGS Support team. Any follow-up communication and the exchange of files is also handled via Helpdesk.
Dealers and customers are notified automatically via email when new messages or files are available. The notification includes a link which opens the ticket in Helpdesk. Users then enter their comments and replies directly into the web portal. A variety of filters allows any ticket to be located and opened quickly.