All support issues, inquiries and feature requests reported by our dealers and customers are managed via Helpdesk. Every issue is stored as a ticket and processed as soon as possible by the CGS ORIS support team. Any follow-up communication and the exchange of files is also handled via Helpdesk.

The Helpdesk web portal provides many benefits:

  • All your support tickets are processed and resolved quickly and efficiently

  • You can always see an up-to-date list of your support tickets and their current status

  • Helpdesk is available 24/7 and very easy to use

Dealers and customers are notified automatically via email when new messages or files are available. The notification includes a link which opens the ticket in Helpdesk. Users then enter their comments and replies directly into the web portal. A variety of filters allows any ticket to be located and opened quickly.

Cookies erleichtern die Bereitstellung unserer Dienste.
Mit der Nutzung unserer Dienste erklären Sie sich damit einverstanden, dass wir Cookies verwenden.