All support issues, inquiries and feature requests reported by our dealers and customers are managed via Helpdesk. Every issue is stored as a ticket and processed as soon as possible by the CGS ORIS support team. Any follow-up communication and the exchange of files is also handled via Helpdesk.
The Helpdesk web portal provides many benefits:
All your support tickets are processed and resolved quickly and efficiently
You can always see an up-to-date list of your support tickets and their current status
Helpdesk is available 24/7 and very easy to use
Dealers and customers are notified automatically via email when new messages or files are available. The notification includes a link which opens the ticket in Helpdesk. Users then enter their comments and replies directly into the web portal. A variety of filters allows any ticket to be located and opened quickly.