Helpdesk

CGS uses Helpdesk to manage the software or license problems, inquiries and feature requests reported by its dealers and customers. This web portal provides many benefits:

  • Support issues are processed and resolved quickly and efficiently
  • Up-to-date list of support issues and their current status
  • Helpdesk is available 24/7 and very easy to use

Every support issue is stored as a ticket in Helpdesk and processed as soon as possible by the CGS Support team. Any follow-up communication and the exchange of files is also handled via Helpdesk.

Dealers and customers are notified automatically via email when new messages or files are available. The notification includes a link which opens the ticket in Helpdesk. Users then enter their comments and replies directly into the web portal. A variety of filters allows any ticket to be located and opened quickly.


PRODUCT REGISTRY

REMOTE MAINTENANCE

CGS VIDEOS

Cookies erleichtern die Bereitstellung unserer Dienste.
Mit der Nutzung unserer Dienste erklären Sie sich damit einverstanden, dass wir Cookies verwenden.